Cancellation & Refund Policy

This Cancellation & Refund Policy explains how subscriptions, cancellations, renewals, and refunds work for Magiquip. It forms part of our Terms of Service and should be read together with our Privacy Policy.

1. Free Trial

Magiquip offers a 14-day free trial on the Free tier. No credit card is required to start the trial.

The trial allows you to evaluate the platform, upload supported mobile builds, invite team members, and distribute test builds within the limits of the Free tier. Trial availability, storage limits, member limits, and feature limits may change from time to time.

2. Paid Plans

Paid plans are billed in advance on a recurring monthly or annual basis through Paddle, our Merchant of Record. Current plan pricing is displayed at checkout and may include applicable taxes, VAT, GST, or other charges depending on your location.

Unless you cancel before the end of the current billing period, your subscription automatically renews at the then-current rate for the selected plan.

3. 14-Day Money-Back Guarantee

If you purchase a new paid subscription and decide within 14 days of the initial purchase that Magiquip is not right for your team, you may request a full refund.

To request a refund, email [email protected] from the email address associated with your workspace and include your workspace name or order reference.

Once we approve an eligible request, we will submit it to Paddle for processing. Paddle is the Merchant of Record for the transaction and controls the final refund disbursement. Approved refunds are typically submitted promptly, but the time for the funds to appear on your payment method depends on your bank or card issuer.

This guarantee applies to the first payment for a new paid subscription. It does not apply to renewals, upgrades or downgrades made after the initial 14-day period, add-ons, or purchases made before the effective date of this policy, unless required by applicable law.

4. Cancellation

You may cancel your paid subscription at any time. There are no cancellation fees or long-term lock-in contracts.

You can cancel through your workspace billing settings (Plans & Billing) or through the self-service cancellation link included in invoices or subscription emails from Paddle.

When you cancel:

• Your paid plan remains active until the end of the current billing period.
• You will not be charged for the next billing period.
• After the billing period ends, your workspace will move to the Free tier or lose access to paid features, depending on the plan configuration.
• We do not provide pro-rata refunds for unused time after the initial 14-day money-back period, except where required by applicable law.

5. Data After Cancellation

After cancellation or downgrade, your ability to store, distribute, or access builds may be limited by the applicable plan’s retention and storage limits.

Builds older than the retention period applicable to your plan may be automatically deleted. Before deleting an entire workspace, we will provide notice where reasonably possible. You are responsible for exporting any builds, release notes, metadata, or other data you wish to retain before cancellation.

6. Payment Disputes & Chargebacks

All payments, invoices, receipts, taxes, and refund disbursements are handled by Paddle.com Market Limited as Merchant of Record. Charges may appear on your statement as “PADDLE.NET * MAGIQUIP” or similar.

If you do not recognize a charge, please contact [email protected] before initiating a bank chargeback. We can usually resolve billing questions faster than a chargeback investigation.

If you initiate a chargeback without first contacting us, we may suspend access to the associated workspace until the dispute is resolved.

7. Contact & Support